Work Order Management

PropertyTRAK slashes the time it takes to respond to employee and tenant requests!

Work Order Creation— PropertyTRAK makes it possible for the facility manager to turn service requests into work orders in less than 60 seconds, no matter where he or she is located. The PropertyTRAK Unified Messaging system dispatches the call to all relevant parties instantly over SMS text messaging, email or through the PropertyTRAK communication system.

And, because the system is web-based, the facility manager can stay in touch with facility operations over the Internet. This can be done using any device that accesses the Internet, including smart phones, tablets, and PDAs.

Service Requests— An employee or a tenant creates a Service Request - the first step in creating a work order - by accessing the PropertyTRAK web site and entering the nature of the problem. The service request is then automatically routed to the Facility Coordinator (facility manager) who turns the request into a work order that can be given to either a staff member or a vendor or both.

The vendor or staff person is notified of the work order assignment in the same manner that the facility coordinator is notified of the service request - an email and text message is sent to them. The vendor can elect to accept or reject the work order. The facility coordinator is notified either way.

Custom fields— By using a checklist with custom fields on the work order form, staff can ensure that work orders capture critical data for equipment or other types of work orders. Custom data can be specified as numeric or text, required or not, within certain ranges, or as a selection from a drop-down list.

Graphical Reports - Once the work is complete, the facility coordinator receives word that the work order is complete. The client who originally entered the service request is then given the opportunity to rate the timeliness and quality of the work that they received by way of email and text messaging. Graphical reports enable facility coordinators to review staff performance easily. The Work Order Service Quality Report and the Service Request Quality Report give facility managers a valuable tool for managing work performance. It also makes it much easier for them to track their own performance as a manager. This translates into job security.

Click here to request a quote